Shipping, Returns & Refund
DELIVERY. Delivery dates ex-works named by the customer or quoted in good faith by us are to be treated as estimates not involving any contractual obligations. We shall not be liable for any damage or loss whether arising directly or indirectly out of delay in delivery. Our adherence to promised delivery dates is subject to not being delayed by instructions or lack thereof from the customer or his agent, or by industrial disputes or by any cause whatsoever beyond our reasonable control. Any assistance given by the carrier beyond the usual place of collection or delivery shall be at the sole risk of the customer who will keep the carrier indemnified against all claims or demands which could not have been made if such assistance had not been given.
DAMAGE/LOSS IN TRANSIT. Goods shall be examined on arrival and any damage or loss entered on the carrier's or the carrier's note signed 'Unexamined'. In the event of any damage or loss notification must be given in writing to carrier and ourselves within 7 days of receipt of goods; goods and packing being held for carrier's inspection. Damaged goods will not be credited or replaced if used. Notification must be made to us if goods are not received within 10 days of dispatch date. If the customer has arranged for collection, either personally or with a third-party, then they must, in the first instance, contact the carrier should loss or damage occur.
PACKING. Returnable packing cases, crates, frames, boxes etc, if charged by us will be credited in full upon receipt by us in good condition, carriage paid, within 30 days of date of invoice.
GUARANTEE. The guarantee set out below applies to equipment of our manufacture. We undertake to repair or replace, free of charge, any such piece of equipment or part thereof used under normal conditions for which the unit was designed, which is found to be faulty in either materials or workmanship within twelve calendar months of dispatch from our works. Fair wear and tear, misuse or damage due to defective installation by customers excepted. The extent of our liability in connection with component parts and equipment not of our manufacture is limited to the extent of the guarantee given by the manufacturer of that part. Responsibility is limited to the repair or replacement of the unit or part thereof and in no case or we liable for consequential loss or damage. Our responsibility under this clause shall cease if:
a) The customer has not paid in full all invoice for goods supplied by us within the time stipulated by these conditions.
b) Our representatives are denied full and free access to the goods.
c) The customer permits persons other than our employees or agents of those approved or authorised by us to effect any replacements of parts, maintenance, adjustments or repairs to the goods.
d) The customer has not properly maintained the goods.
e) The customer uses any spare parts or replacements not manufactured by or on behalf of us and supplied by us.
THIRD PARTY LIABILITY. We shall not be responsible for damage, injury or loss of any kind whatsoever to any property or persons howsoever rising from the use of goods or otherwise in connection with the installation or erection of the same. Nor shall we be responsible for any additional risks that the customer's Insurance Company may consider to have been undertaken by reason of the delivery, installation or use of the goods supplied.
RETURNS AND CANCELLATION
Cancellation of orders for purpose made equipment cannot be accepted once production has commenced. In the event of cancellation of any order (for standard or special equipment), or goods being returned by agreement, a handling charge of 15% of net invoice value will be made.
On cancellation for whatsoever reason the Client must return the goods in their original condition to the Supplier at their cost unless the goods are being returned because they are faulty or incorrect goods, in which case the Supplier will meet the cost of the return on the Suppliers nominated carrier. If goods are not returned by the Client, the Supplier reserves the right to deduct the cost of recovering the goods from any refund due to the Client.
Refunds will only be made on the credit or debit card that was originally used to complete the transaction or to the bank account used within 14 days of the receipt of the goods back to Hopkins, except with prior agreement via email communication.
FORCE MAJEURE. In the event of war, invasion, act of foreign hostility (whether war has been declared or not) civil war, rebellion, a revolution, insurrection or military or usurped power we shall be relieved of liabilities incurred under the contract wherever, and to the extent to which the fulfilment of such obligations is presented, frustrated, or impeded as a consequence of any such event or by any statute, rules, regulations, orders or requisitions issued by our government department, council or other duly constituted authority, or from strikes, lock outs, break-down of plant or any other causes (whether or not of a like nature) beyond our control.